What is the delivery charge?
I ship all orders out via Royal Mail Recorded, just so me and the customer can see the order every step of the way to avoid any issues.
Sample Packs are sent out free of charge
Orders under £50 will be £3.40
Order £50 - £100 will be £5.40
Order £100 - £150 will be £7.40
Orders over £150 will be sent out free of charge
*If you need an item sent next day delivery, there is an option at checkout that will be a little bit more than my standard delivery.
Do you ship internationally?
Yes I can do this no problem, delivery will be shown at checkout (based on price) and I always send this Royal Mail tracked.
Pearl Vine Print cannot be liable for customs and import charges incurred.
I need to order stationery ASAP, can you turn it round fast?
If you need to order items and you have a short time to do so, email me as soon as possible and I will try my best to make sure you get everything you need in time.
Once items have been ordered, do you offer a returns policy?
(Personalised) I cannot accept returns on personalised orders, this is due to them being personalised especially for you. I can of course do a reprint but this will be chargeable, if you have any issues please contact me on firstname.lastname@example.org
(Non Personalised) If you’re unhappy with your item or have changed your mind and no longer wish to keep it, you can send it back to me within 14 days of purchase, only if the item hasn’t been opened and remains in its original packaging in a resellable condition.