FAQ's

How do I place an order?

Placing an order is really straightforward, have a look through the collections available and you will see the list of items on offer. Select the item you’d like and quantity required then enter the details e.g. names, address, dates etc. Add these to the basket and checkout, an email confirmation will land in your inbox and a digital proof will arrive within 3 days of ordering. If the collections don’t offer what you have in mind, I do offer bespoke design requests (see below question ‘Do you offer bespoke design requests?’).

Can I order a sample?

Of course you can! I definitely recommend it so you can feel the paper stock and see the print quality upfront. I usually include in a sample pack a mixture of items from that particular collection e.g. Save the Date, invite, table number and so on. However, I can’t send personalised samples due to cost. These can all be ordered from the ‘Order Sample’ button and will be shipped within 3 days of placing your order.

What is the minimum quantity per item I can order?

All items within a collection start at a minimum quantity of 20/30, this includes table numbers which are going to be the smallest quantity item for most couples. However, items like guestbooks and seating plans are slightly different as these will be one off orders for most people.

How many invitations should I order?

You don’t need an invite for each individual guest, you can give one invite per household or couple to cut back a little. I know when I got married I had a few spare just in case and of course a few to keep for us, as I wanted these to remember our special day.

What should I check on my proofs?

When checking digital proofs, it is so important to grab a tea / coffee and really set time aside to read over the details thoroughly. Once the digital proof is sent back to me all signed off, I will then send this off to print. For best viewing, check proofs on a laptop / desktop or even print the PDF off if this is easier for you. To begin with, check all details, spelling, names, dates, venue information, address. Check also to see you have proofs for all items you have placed in your order as a whole, if anything is missing please email me right away at hello@pearlvineprint.com and I will send any missing proofs on to you as soon as I pick up your email.

I would like to make some changes to the proof, how do I do this?

This is really straightforward and the reason I always send a digital proof, to prevent errors on the print. Reply to the original email with the changes you’d like to make and I’ll send back the amended digital proof.

Can I make changes after signing off my proof?

Unfortunately not, once you have emailed saying that you’re happy with your proof, it gets sent to print. Please make sure you have checked your proof thoroughly to avoid this.

I have signed off my proof and received my order but now I’ve spotted an error?

If the digital proof has been signed off and your order has been printed and sent then you are responsible to pay for the reprint cost.

I haven’t received my proof, why is this?

If 3 days have passed after your order has been placed, please send me an email and I’ll resend a digital proof out to you straight away, so there are no delays.

Once my proof is signed off, how long will it take to receive my order?

I normally say that once the proof is signed off that it will be 5-7 business days for printing and delivery, despatch of your order will be confirmed via email with a tracking number. So, you can follow your order on it’s way to you and get excited when you see it’s out for delivery.

I have changed my mind, am I able to cancel my order?

An order can only be cancelled within 12 hours of ordering, any later than this, the design process will already have started.

Can I just buy the digital download of your stationery?

Currently, I don’t offer this as an option as I like to oversee the quality of all of my design work and wouldn’t be comfortable doing so.

 Can I change the colour of the design?

I have all of my collections set already, however if you really do love one of the collections but want to change the colour scheme, get in touch with me and let me know what you’re thinking. My being able to do so, does depend on availability and if I have enough time do fit this request in and will be done at no extra cost.

Do you offer different paper options?

The paper choices picked for each collection, have been chosen as the best stock to compliment that particular collection. However, if you really want a different paper choice desperately I can work with you and see what I can do to get the paper that’s right for you.

Do you offer bespoke design requests?

Absolutely! If nothing is 100% up your street in the pre-set collections, please get in touch at hello@pearlvineprint.com and we can chat about your ideas, I want to make your wedding day exactly what you envision, these are the things that get me excited! I do charge an extra fee for bespoke orders with the time it takes to create these amazing ideas at £20 p/h with a minimum spend of 8 hours per job.